There is probably not a single consumer left who has not, at one time or another, bought a dud product. Either the product performs poorly or it does not have the features advertised by the dealer. In other cases the product does not work at all or it breaks soon after purchase. Unfortunately, dealing with the dealer in order to rectify the matter is often a nightmare. Luckily, by hiring the services of lemon law attorneys Los Angeles consumers can resolve such matters.
All too often, consumers get the short end of the stick when they buy faulty products. They depend upon the warranty that they are promised but many do not even realize that there are two distinct types of warranties. Express warranties are provided by the manufacturer of the product and is almost always in writing. It promises certain levels of performance and safety but so many of these warranties contain many exclusion clauses.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Consumers cannot take a complaint to court before he has taken reasonable steps to resolve the matter with the manufacturer of the faulty product. Lawyers advise that consumers communicate in writing and that they keep copies of all correspondence. Detailed notes must be made of telephone calls and face to face meetings. These records will prove that the consumer has made an effort to resolve the complaint.
When the lawyer accepts a case he will first make sure that the consumer has a legitimate complaint. Thereafter he will communicate with the dealer and manufacturer. This is where the records the consumer kept can be of great value. In many cases the manufacturer will be willing to settle the matter quickly and out of court in order to avoid heavy fines and adverse publicity.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
All too often, consumers get the short end of the stick when they buy faulty products. They depend upon the warranty that they are promised but many do not even realize that there are two distinct types of warranties. Express warranties are provided by the manufacturer of the product and is almost always in writing. It promises certain levels of performance and safety but so many of these warranties contain many exclusion clauses.
There are also implied warranties issued by the dealer. They are almost never in writing but the dealer promises to replace or to repair the product if it is faulty or if it does not perform as promised. In some cases the consumers is even promised his money back. Sadly, as many consumers know from personal experience, it is often very difficult to get the dealer to honour his promises.
The protection of consumers got a huge boost when the Magnus Moss Warranty Act was passed back in 1975. This was a federal act, but unfortunately it only made provision for the purchase of vehicles and some appliances. Luckily, many states have subsequently passed additional laws that aim to protect consumers more comprehensively and to provide legal avenues for settling consumer complaints.
Consumers are not always blameless, however. For example, devices such as stoves and air conditioning units that require installation by qualified technicians will not be covered by any warranties if buyers undertake to take on these tasks themselves. The same hold true for consumers that use devices in the wrong manner. In such cases no lawyer will agree to take the case.
Consumers cannot take a complaint to court before he has taken reasonable steps to resolve the matter with the manufacturer of the faulty product. Lawyers advise that consumers communicate in writing and that they keep copies of all correspondence. Detailed notes must be made of telephone calls and face to face meetings. These records will prove that the consumer has made an effort to resolve the complaint.
When the lawyer accepts a case he will first make sure that the consumer has a legitimate complaint. Thereafter he will communicate with the dealer and manufacturer. This is where the records the consumer kept can be of great value. In many cases the manufacturer will be willing to settle the matter quickly and out of court in order to avoid heavy fines and adverse publicity.
Consumers have rights and they should exercise those rights. For far too long have unscrupulous businesses provided shoddy service and products without fear of being taken to task. If every unhappy consumer expresses his dissatisfaction then manufacturers and dealers will be more careful when they design products or make promises regarding the quality and performance of their products.
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