There must be hardly a single consumer on the face of the planet that has not faced a solid wall of indifference after buying a faulty product and trying to get the matter rectified. It seems as if consumers have always been given the short end of the stick when it comes to shoddy workmanship, unsafe products and goods that simply do not perform as promised. With lemon law attorneys Los Angeles consumers can now at least ask the courts for relief.
Consumers that are reassured by the warranty supplied with the faulty product are often in for a rude shock. There are actually two types of warranties. Express warranties are supplied by the manufacturer and is normally in writing and part of the sales documentation. Most express warranties contain numerous exclusions, however, and the warranty itself is limited to only a few potential problems.
There are implied warranties too. They are seldom in writing but they are they promises that suppliers make regarding the quality of the product, the features that it offers and the conditions under which the product can be used. Suppliers promise to repair or replace products that do not conform to the promises made by the supplier. Sadly, this seldom happens unless the consumer goes to great lengths to obtain satisfaction.
In the United States, consumers first received formal legal protection when the Magnuson Moss Warranty Act was passed in 1975. This act is limited, however, and only address consumer goods such as cars and a limited range of electrical and electronic goods. Luckily, many states introduced additional legislation that has a much wide scope and that provide better protection for consumers and that make provision for hefty penalties for those contravening the consumer protection laws.
Most consumer protection laws require that consumers make every effort to resolve disputes before resolving to legal action. Consumer experts agree that it is vital to lodge complaints in writing and to insist on written feedback. Notes should kept on telephone conversations and names, dates and times of communication is also very important. Complaints should be lodged as soon as a problem is experienced.
Once a lawyer is approached to deal with a consumer complaint, he will first make sure that the client has a valid complaint and that he has done enough to try and settle the dispute with the dealer or manufacturer. Hereafter, he will communicate with the respondents to inform them that matter is now handled through legal channels. The respondent will be given another chance to settle the matter.
The vast majority of consumer protection cases are settled out of court, unfortunately only when they realize that the consumer is adamant to settle the matter through legal channels. Most suppliers, dealers and manufacturers will want to avoid negative publicity. They also know that, if found guilty, they will have to face severe fines and they will have to pay all the legal costs.
Consumers should claim their rights. Manufacturers and dealers are prone to ignore complaints because they have vastly superior resources. However, if consumers refuse to accept poor service and faulty products, manufacturers will be forced to improve their standards and to be more careful with their quality control processes.
Consumers that are reassured by the warranty supplied with the faulty product are often in for a rude shock. There are actually two types of warranties. Express warranties are supplied by the manufacturer and is normally in writing and part of the sales documentation. Most express warranties contain numerous exclusions, however, and the warranty itself is limited to only a few potential problems.
There are implied warranties too. They are seldom in writing but they are they promises that suppliers make regarding the quality of the product, the features that it offers and the conditions under which the product can be used. Suppliers promise to repair or replace products that do not conform to the promises made by the supplier. Sadly, this seldom happens unless the consumer goes to great lengths to obtain satisfaction.
In the United States, consumers first received formal legal protection when the Magnuson Moss Warranty Act was passed in 1975. This act is limited, however, and only address consumer goods such as cars and a limited range of electrical and electronic goods. Luckily, many states introduced additional legislation that has a much wide scope and that provide better protection for consumers and that make provision for hefty penalties for those contravening the consumer protection laws.
Most consumer protection laws require that consumers make every effort to resolve disputes before resolving to legal action. Consumer experts agree that it is vital to lodge complaints in writing and to insist on written feedback. Notes should kept on telephone conversations and names, dates and times of communication is also very important. Complaints should be lodged as soon as a problem is experienced.
Once a lawyer is approached to deal with a consumer complaint, he will first make sure that the client has a valid complaint and that he has done enough to try and settle the dispute with the dealer or manufacturer. Hereafter, he will communicate with the respondents to inform them that matter is now handled through legal channels. The respondent will be given another chance to settle the matter.
The vast majority of consumer protection cases are settled out of court, unfortunately only when they realize that the consumer is adamant to settle the matter through legal channels. Most suppliers, dealers and manufacturers will want to avoid negative publicity. They also know that, if found guilty, they will have to face severe fines and they will have to pay all the legal costs.
Consumers should claim their rights. Manufacturers and dealers are prone to ignore complaints because they have vastly superior resources. However, if consumers refuse to accept poor service and faulty products, manufacturers will be forced to improve their standards and to be more careful with their quality control processes.
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