Disadvantages Of Ebilling For Law Firms

By Jessica Graham


Sending invoices as written documents is prevalent among many legal institutions. Despite efforts to introduce the advantages of Ebilling for law firms, adoption has been slow. Various reasons have been attributed to this. Besides the fear of change, several other causes have been discussed in the paragraphs below.

One limiting factor of electronic invoicing is the complexity associated with its operation. Unlike paper-based methods where anybody can handle, one must be trained on how to operate these systems. Even after training it still is not easy. Particularly, complexity is brought about by numerous clients serviced by a single legal company. Each client has their specifications that must be adhered to. Therefore, specialists need to keep learning about new applications as preferred by their customers.

There are multiple vendors supplying these systems in the market. Considerably, each system is different from another since there is no universal protocol guiding the features as well as the function of such software. As a result of this, each customer put in place their own expectations on a given firm. While one client may choose a certain software outlook for emailing, another may prefer emails through another. This is simple if a firm has two or three clients.

To satisfy these customers, specialists must be able to use all these programs. Therefore if a company has 100 clients with 15 preferences, an individual must be able to meet each objective of consumers. Also, customers are given certain customizable codes to synchronize progressions. This adds to system complexity.

The digital debiting process is different from the paper-based approach. In the paper method, debiting is as easy as taking that document to an attorney for review, printing on approval then mailing it to specific customers. The feedback is immediate hence less time-consuming. Conversely, digital charging must be done by a professional. At first, new consumers have to be added to that software. Such procedures may take up to one month especially if applications in place are new to legal companies.

For debiting programs, charges note is printed in a file format designed for a specific customer. It is then shared for appraisal. Review results may require the debtor to make some changes. Afterward, they must log in to the software and send that document to the relevant client. If clients accept that invoice, confirmation is documented. In case it can be rejected, the procedure is repeated.

Repeating similar steps for countless customers consumes a lot of time as well as resources. While digital debiting is expected to save on time, sometimes this is not the case. When specialists are not used to such applications, the percentage of rejected invoices is high thus, the number of cycles. Consequently, a process that would normally take five days may prolong to eleven days. This also leads to resource wastage.

Reviewing the above points may create a perception that digital debiting is bad altogether. However, one cannot compare work done manually versus machines. With time, specialists become used to procedures hence carry out tasks effortlessly. For these reasons, companies should strive to obtain fully trained experts to help counter these limitations.




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